Contact Information
Kaczor E Store LLC is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.
People usually ask these
We are unable to modify or cancel orders. If you want to cancel your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our “Return Policy”.. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks.
A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, or for U.S. Customers only. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. Sunheeshop.com® will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments.
A: Yes. Items placed in your shopping cart and not purchased will remain for 30 days. Your saved shopping cart is accessible only from the computer where it was created. To access your cart from multiple locations, please click on “My Account” and create an account.
A: You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post. If you are a registered user, you can also check your order status using the “My Account” link on the home page.
A: Purchases shipped to the United States carry a 30-day money back guarantee on all items except clearance, swatches and special orders. Contact Customer Service (phone, email or chat) to receive a return label at no charge and initiate the refund process. For more information please view our Return Policy page.